DELIVERY - VAVENBY TO VALEMOUNT

We are now offering delivery from Vavenby to Valemount!  See below for answers to frequently asked questions!
 

WHEN WILL YOU DELIVER?

We will be delivering from Vavenby to Valemount on Saturdays.  We have meet up locations in every town.  We are also offering home / office delivery.  Home and Office delivery will be free with a $50 minimum order.  If you require home / office delivery and do not meet the minimum order a small delivery fee will be charged.

WHERE ARE THE MEET UP LOCATIONS?

Our meetup spot in Valemount is:

Robson Valley Community Services
99 Gorse Street

We will be there at 5:00pm on Friday.

If you have asked for home delivery – home deliveries will be made either just before or after the meetup time.

For Blue River we will meet you in front of the post office around 3:30pm or around 8:00pm.  If you would like we can call / email you when we are leaving Clearwater / Valemount.

Avola we will meet you by the post office around 3:00 pm.  If you would like we can call when we are leaving Blue River.

Vavenby we will meet you by the post office around 2:00am or 9:00pm.  If you would like we can call when we are leaving Clearwater / Blue River.

WHEN DOES MY ORDER NEED TO BE IN?

We will update selection and pricing on Saturday - orders must be in by 5:00 pm on Sunday.  This allows us to order everything fresh for your orders.  As a lot of food products are sold by weight, after your order is picked we will send out a final invoice - This will typically be Friday morning.

Order cut off is Wednesday at 5:00pm.  Any orders placed after that time will only be filled if time allows.

HOW DO I PAY FOR MY ORDER?

We accept e-transfer, cash or debit / credit assuming you have cell signal at your door.

IS THERE A MINIMUM ORDER?

No there is no minimum order if you are going to meet us at our pickup location.  However, if you want home / office delivery there is a minimum $50 (lowered during COVID-19 pandemic) order to avoid paying a delivery fee.  We reserve the right to charge a $10 handling fee for orders that require special handling.  Please contact us directly if you have any questions.

WHAT IF I GET SOMETHING I'M NOT HAPPY WITH OR IF SOMETHING IS MISSING?

No questions asked!  
We deal with fresh food and while we try our best to ensure everything is perfect - it could happen that we miss something or there is an issue.  Simply snap a picture within 24 hours of receiving your order and send us an email and we will credit your next order.  Please keep in mind that the produce is fresh and being packed and transported - the odd bump or scuff can easily be cut around.

WHAT HAPPENS IF I FORGET TO PICKUP MY ORDER?

It happens - we will try to contact you when we are at the pickup location - if we can't reach you your order will be donated to a charity.  If you did not prepay - you will be responsible for paying for your order prior to us fulfilling another order for you.  If you paid via email transfer - a refund will not be given.

WHERE DO YOU SOURCE YOUR PRODUCTS?

We prioritize food grown in or near British Columbia.  However, we unfortunately cannot grow everything here or year round.  We will list country / province of origin for every item offered.

HOW ARE ITEMS SOLD BY WEIGHT CHARGED?

When we pick and pack your order we will take actual weights.  Your invoice will be done based on actual weights and therefore maybe different from what our online store or order sheet estimated.  We will email you a copy as soon as possible so you have it prior to delivery.

WHAT ARE YOU DOING TO PREVENT THE SPREAD OF COVID-19 AND OTHER COMMUNICABLE ILLNESSES?

We are closely monitoring the issues related to the COVID-19 and we wanted to update you on some of the changes taking place as our business continues to put the safety of our community and our customers first.

We offer both meet up locations and home delivery from Little Fort to Valemount.  At this time we are reducing the minimum orders needed for home delivery in all locations.  If you are avoiding all contact with the general public this is a good option to be able to continue to get fresh food with minimal risk.  

© 2023 by Pioneer Market & Meats

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