Frequently Asked Questions
Frequently asked questions
When will you delivery?
Birch Island - Little Fort delivery will be Friday afternoons.
Where are the meetup locations?
Robson Valley Community Services
99 Gorse Street
When does my order need to be in?
For best selection we ask that you place your order by Sunday at 7pm.
This will allow us to ensure that we bring in enough product to fill your orders.
All orders must be received by Wednesday at 5pm. Any orders received after this time will be processed for the next week.
Is there a minimum order?
No there is no minimum order, there is however delivery / handling fees that range from $0 - $9.99 dependent on the size of your order and location.
How do I pay for my order?
We accept e-transfer, cash and debit / credit (for home delivery you must have cell signal to pay debit / credit).
What if I get something I'm not happy with or if something is missing?
We deal with fresh food and while we try our best to ensure everything is perfect - it could happen that we miss something or there is an issue.
Simply snap a picture within 24hours of receiving your order and send us an email to firstname.lastname@example.org and we will credit your next order.
Please keep in mind that the produce is fresh and the odd bump or scuff can be expected.
Where do you source your products?
Our priority is to products grown and produced in British Columbia. We will source from as close to home as possible.
When produce from British Columbia is not available (either out of season or not able to be grown here) we will source from other places as needed. If you want to know where a specific product is grown please ask us as it can change from week to week.
How are items sold by weight charged?
When we pick and pack your order we will weigh each item - the same as if you were shopping in our store.
Your invoice will then be done based on the actual weights and therefore there maybe a difference from the total on the online store and your actual invoice.
We will email you a copy of your final invoice so that you have it prior to delivery.
Is everything the same in store as online?
No. Some items will vary instore. Some specials and other features are unique to either instore or online. Sometimes pricing maybe slightly lower in store - any difference is due to the packaging and delivery costs related to delivery.
What happens if an item is not available when you are preparing my order?
If an item is not available when your order is being prepared we will select a substitution. If you do not want substitutes please indicate that in the "Special Request" section found on every item on the online store.